Contact Us

 

 

General inquiries 

hello@isleandarlo.com

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping + Handling

Shipping + Handling

 

SHIPPING

Shipping-Australia

  • All Australian orders are sent via Australia Post Express Services & sent from Western Australia. Please be patient as our offices are held in a rural area of Australia so parcels may take slightly longer to reach their destination.
  • Isle and Arlo orders within Australia are sent by Australia Post Express service. Once your package has been sent you will receive a tracking number and details via email. Although this is an overnight service, parcels can be delayed due to matters out of our control.
  •  For orders placed in Metro areas, please allow up to 2-5days.
  •  For orders placed in Rural areas, please allow up to 3-7days.
  • All orders will be required to be signed on delivery.
  • We use Australia Post Express service, with deliveries occurring between 8am – 6pm Monday through to Friday
  • Please note each order is subject to product availability and that we do not process or ship orders on weekends or public holidays.
  • Please ensure delivery details are correct as once it leaves our facility we are unable to intercept it.
  • REGULAR POST 5-7 DAYS  $7.00
  • EXPRESS POST 2-3 BUSINESS DAYS $15.00

 

Shipping-International

  • Isle + Arlo delivers internationally using Australia Post International Standard or DHL Express service depending on Locality.
  • A standard flat rate of $35 applies for all international shipping.
  • These services ensures a 1-15 business day delivery window, dependant on the locality.
  • International postage will not be refunded if the customer wishes to return their order.
  • Refunds are not offered for international purchases, however we are happy to exchange or offer a credit note.

Please don’t hesitate to contact customer service at hello@isleandarlo.com if you have any further questions on shipping and returns.

 

INVENTORY

  • In rare circumstances, technical discrepancies occur within the online store.
  • In the case a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.